Política de reembolso

Return & Refund Policy

Last updated: August 8, 2026

At Altivra Mode, we want you to feel confident when shopping with us. Because our products may be fulfilled by different fulfillment partners, return eligibility, return conditions, and applicable fees may vary by product.

Please review the product information and applicable return terms before making a purchase.

1. Return Eligibility

Eligible items may be returned within 30 days of delivery, subject to the applicable return conditions.

To be eligible for a return, an item must generally be:

• Unworn and unused.
• In its original condition.
• Free from makeup, perfume, deodorant, stains, pet hair, odors, or other signs of use.
• Returned with original tags and packaging when applicable.

Items that do not meet the applicable return requirements may be refused.

Because different products are fulfilled through different partners, not every product sold by Altivra Mode is eligible for return.

2. Final Sale Items

Certain products are designated as Final Sale and are not eligible for return, exchange, refund, or store credit due to:

• Change of mind.
• Incorrect size selection.
• Color preference.
• Customer cancellation after the applicable processing period.
• Failure to resell the item.
• Lack of demand.
• Other non-defect-related reasons.

Certain clothing items may be designated as Final Sale. Final Sale status will apply where indicated by the applicable product terms.

Damaged, Defective, or Incorrect Final Sale Items

Final Sale status does not prevent you from contacting us if your order arrives:

• Damaged.
• Defective.
• Incorrect or different from what you ordered.

Please contact Altivra Mode as soon as possible after delivery and provide clear photographs of the item, packaging, shipping label, and the issue.

Certain products may have specific reporting deadlines. Depending on the product, damage or defect claims may need to be submitted within 24–48 hours of delivery.

Claims submitted after the applicable deadline may not be accepted.

If a claim is approved, the available resolution may include a replacement, refund, store credit, partial credit, or another appropriate resolution, depending on the circumstances and the applicable product requirements.

3. 30-Day Returns

For products that are eligible for return, customers must request the return within 30 days of delivery.

Please contact Altivra Mode before sending any item back. Unauthorized returns may not be accepted.

The applicable return instructions will be provided after the return request has been reviewed.

4. Clothing Returns

Altivra Mode offers women’s clothing, including dresses, tops, sets, and similar apparel.

Eligible clothing items may be returned within 30 days of delivery if they meet all applicable return conditions.

Certain clothing items may be Final Sale and therefore cannot be returned for sizing issues, change of mind, color preference, or other non-defect-related reasons.

5. Return Shipping Costs

Return shipping costs depend on the applicable product and return conditions.

Some eligible returns may include free return shipping, while other returns may require the customer to pay the return shipping cost.

Where applicable, return shipping fees or restocking fees may be deducted from the refund.

Any applicable fees will be communicated during the return process.

6. Exchanges

Exchanges may be available for certain eligible products.

Exchange availability depends on the product and available inventory.

Exchange shipping fees may apply depending on the applicable product terms.

Because inventory can change quickly, Altivra Mode cannot guarantee that the requested replacement size or style will remain available.

7. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or incorrect, contact Altivra Mode as soon as possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item.
• Photographs of the packaging and shipping label.
• Any additional information requested by our customer service team.

Please keep the original packaging until your claim has been reviewed.

Certain products have specific deadlines for reporting damage or defects. Depending on the product, the applicable deadline may be as short as 24–48 hours after delivery.

Failure to report an issue within the applicable timeframe may result in the claim being denied.

8. Refunds

Once an eligible return has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed according to the applicable return terms for that product.

Depending on the product, the available resolution may include:

• Refund to the original payment method.
• Store credit.
• Exchange or replacement.

Some products may be subject to a restocking fee.

Original shipping charges may be non-refundable for certain products.

After a refund is issued, your bank or credit card company may require additional processing time before the funds appear in your account.

9. Order Cancellations

Orders may be processed quickly after purchase.

If you need to cancel an order, contact Altivra Mode as soon as possible. We will make reasonable efforts to accommodate cancellation requests received before the order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Certain Final Sale products cannot be canceled once submitted or processed.

10. Items That Cannot Be Returned

Non-returnable items may include:

• Final Sale items.
• Items that have been worn, used, washed, altered, damaged, or soiled.
• Items missing original tags or packaging when required.
• Sale items clearly marked as non-returnable.

11. Products Fulfilled by Different Partners

Altivra Mode works with multiple fulfillment partners.

Your order may therefore be fulfilled and shipped from different locations, and products purchased in the same order may arrive in separate packages.

Return eligibility and return instructions may vary by product.

When a return is approved, Altivra Mode will provide the appropriate return instructions for the specific item.

Please do not send a return to a fulfillment location without first receiving return instructions from Altivra Mode.

12. How to Request a Return

To request a return, please contact Altivra Mode through our customer service channel and provide:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.

We will review your request and provide the appropriate return instructions.

Please wait for return authorization and instructions before shipping an item back.

13. Policy Changes

Altivra Mode reserves the right to update this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding a return, refund, exchange, damaged item, or Final Sale product, please contact Altivra Mode through the customer service contact information provided on our website.