Política de frete
Shipping Policy
Last updated: August 8, 2026
At Altivra Mode, we work with trusted fulfillment partners to provide shipping options for our customers throughout the United States. Because products may be fulfilled by different partners and shipped from different locations, shipping times and available delivery options may vary by product, destination, and carrier.
1. Order Processing Time
Orders are generally processed within 1–2 business days before they are shipped.
Processing times may vary depending on product availability, the fulfillment partner, weekends, holidays, or other circumstances.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
2. Typical U.S. Delivery Time
For orders shipped within the United States, typical delivery is approximately 2–7 business days after processing, depending on the shipping method and carrier selected.
Faster shipping options may be available for certain products and destinations.
The specific shipping methods, costs, and estimated delivery date available for your order will be displayed at checkout before you complete your purchase.
The delivery timeframe shown at checkout is the most specific estimate available for your order.
3. Shipping Methods & Costs
Available shipping methods and rates are calculated based on your order, shipping address, product availability, and applicable fulfillment partner.
Depending on the product and destination, available options may include standard and expedited shipping.
Shipping costs and available options will be displayed at checkout before you complete your purchase.
4. Multiple Products & Separate Shipments
Because Altivra Mode works with multiple fulfillment partners, products purchased in the same order may be shipped separately.
If your order contains products fulfilled from different locations, you may receive multiple packages and separate tracking numbers.
Your items may therefore arrive at different times even when they were purchased in the same order.
5. Tracking Information
When tracking is available, tracking information will be sent to the email address associated with your order after the item has shipped.
Please allow some time for tracking information to become active after the carrier receives and scans the package.
6. Delivery Delays
Delivery times are estimates and are not guaranteed delivery dates.
Delays may occur due to carrier operations, weather, holidays, high shipping volumes, incorrect or incomplete addresses, or other circumstances outside Altivra Mode’s control.
If your order experiences an unexpected delay, please contact us so we can assist you as appropriate.
7. Address Accuracy
Please carefully review your shipping address before completing your purchase.
Once an order has been submitted or shipped, we may not be able to change or reroute the shipping address.
Altivra Mode is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.
8. Delivered but Not Received
If your tracking information indicates that your package has been delivered but you cannot locate it, please check your delivery location, household members, neighbors, and the applicable carrier.
If the package remains missing, please contact Altivra Mode so we can assist with the available carrier investigation or claim.
9. Damaged or Incorrect Shipments
If your order arrives damaged, defective, or incorrect, please contact Altivra Mode as soon as possible.
Please provide your order number and clear photographs of the package and item when applicable.
Certain products may have specific reporting deadlines for damaged, defective, or incorrect items. Customers should report these issues promptly after delivery.
10. Shipping Within the United States
Altivra Mode currently offers shipping to eligible destinations within the United States.
Shipping availability, rates, carriers, and estimated delivery times may vary by destination.
The available options for your specific address will be displayed at checkout.
11. Puerto Rico & U.S. Territories
Shipping availability and costs for Puerto Rico and other U.S. territories may differ from standard U.S. shipping.
Available shipping methods and applicable charges will be displayed at checkout when available.
Certain carriers or fulfillment partners may have different shipping conditions for island destinations.
12. Order Cancellation
Because orders may be processed quickly, cancellation requests must be submitted as soon as possible after purchase.
We will make reasonable efforts to accommodate cancellation requests received before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
If you have questions about shipping, tracking, delivery times, or your order, please contact Altivra Mode through the customer service contact information provided on our website.